Privacy Policy

This Privacy Policy describes how WhatsApp Notifier ("the App," "we," "us," or "our") collects, uses, and discloses your Personal Information when you install or use the App in connection with your Shopify-supported store.

1. Personal Information We Collect

When you install the App, we are automatically able to access certain types of information from your Shopify account:

• Shop Information: Your store's Shopify domain, email, plan type, and shop settings.
• Order Information: We collect details about orders placed in your store, including customer names, billing/shipping addresses, phone numbers, email addresses, and line items.
• Customer Information: We access customer contact details (name, phone number) to facilitate WhatsApp messaging functionality.

We collect this information directly from your Shopify account via Shopify's APIs.

2. How We Use Your Personal Information

We use the personal information we collect from you and your customers to provide the App services and to operate the App. Specifically, we use it to:

• Send automated WhatsApp notifications to your customers (Order Confirmations, Shipping Updates, etc.).
• Send internal WhatsApp alerts to you (the merchant) regarding new orders.
• Facilitate marketing campaigns initiated by you to your customer base.
• Communicate with you to provide technical support and app updates.

3. Sharing Your Personal Information

We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Third-Party Service Providers:

• WhatsApp Service Provider: We use Quiik Sender to transmit messages to WhatsApp. Phone numbers and message content are transmitted securely to facilitate delivery.

4. Data Retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information. We retain data necessary for the functionality of the App (such as logs of sent messages) for a limited period to ensure service reliability.

5. GDPR and Data Rights

If you are a resident of the European Economic Area (EEA), you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased.

Our App supports Shopify's mandatory GDPR webhooks:

• Customers Data Request: We will provide all data we hold about a customer upon request.
• Customers Redact: We will delete customer personal data from our records upon request.
• Shop Redact: If you uninstall the App, we will delete your store's data after 48 hours.

6. Changes

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

7. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at support@viteekacloud.com.